MDP - Organisation - Domain Verification / Email Sender Setup

In this article, you’ll learn how to verify your organisation's domain and set up email sender settings to ensure the successful delivery of system-generated emails. Once configured, all system emails will use the verified address as the sender.

Quick Navigation

Accessing the Email Sender Configuration screen

Domain Verification

Email Verification

Accessing the Email Sender Configuration screen

From the top right navigation bar. Click the Settings icon. Click the Email Sender Setup option.
It will open a page where you can configure the domain and sender email.
You can choose to verify your entire domain—allowing you to use any email prefix—or verify a specific email address for sending system-generated emails.

Domain Verification

To verify your domain, please follow the steps below:

Access Domain Verification:
1. Click on the Domain Verification option.
2. Detailed instructions will be displayed on the screen to guide you through the process.
Enter Your Domain:

In the Verify Domain field, enter your domain name. This is typically everything after the "@" symbol in your email address.

For example, if your email address is info@xyz.com, you should enter xyz.com.

Then click on + Add Domain. The domain will appear in the list with a status of Pending.
Download DKIM Records:
1. Click the download icon next to your domain to download the required DKIM records in a .csv format.
2. Alternatively, you can click the view icon to view the records directly.
Update DNS Settings:
1. Share the DKIM records with your IT administrator and request that they add them to your domain’s DNS settings.
2. Step-by-step instructions for this are shown on the screen above the "Verify Domain" section.
You can verify only one domain per account. It will show an error if you add another.

Note: Once a domain is successfully verified, it cannot be changed or removed.
Delete Domain:
1. If the domain status remains Pending, you may delete it and add a new domain if needed.
After Verification:
1. The domain status will update to Verified.
2. You can now specify a From Email Address:
  - Check the box below the verified domain field.
  - If you choose not to enter a specific address, emails will be sent from noreply@mydigitalaccounts.com by default.
Add From Email Address:
1. Enter a default From Email Address and an optional Sender Name.
2. Click Add to complete the setup.
Click the Back icon at the top left to return to the company list page.

Email Verification

To verify a specific sender email address, follow these steps:

Open Email Verification:
1. Click on the Domain Verification option.
2. Detailed instructions will be displayed on the screen to guide you through the process.
Add Email Address:
1. Enter the desired sender email address.
2. Click + Add Email.
3. The status will show as Pending.
Verify via Email:
1. A verification email will be sent to the address you provided.
2. The subject line will be:
  "Amazon Web Services – Email Address Verification Request..."
3. Open the email and click the verification link to confirm.
Manage Email Addresses:
1. If needed, use the delete icon to remove the pending email and enter a different one.
2. Use the resend icon to resend the verification email.
Post-Verification:
1. Once verified, the status in the system will change to Verified.
2. You can delete a verified address and add a new one at any time, following the same verification process.
Adding Multiple From Email Addresses:
1. You can add multiple sender email addresses.
Complete Step 2 instructions on the screen:
1. After verifying the email address, make sure to follow and complete the Step 2 instructions provided on the screen