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CRM Improvements - March'25

This article will help you find the information regarding improvements in CRM for the March release.

Arunprakash Sivakumar avatar
Written by Arunprakash Sivakumar
Updated over 7 months ago

1) Rolled back payslips in People Hub: We have added payroll rollback history in People Hub against the worker record. It will be more beneficial to see both payroll history and rollbacks in the same place.

2) Previously, we were showing non-company favorites (any menu in CRM, Bulk transaction etc.) only when you go to the particular tab. Now we're showing non-company favorites all the time, irrespective of which tab you are in at that point, even if you're inside any of the company menus.


3) Multi-Select Drop-Down Custom Field: We've given the new type of custom field for you to add in, in which multiple values can be selected for that field in the worker record. You have the option to create this type of field in Field Settings under CRM/Organisation Settings. Like other types of fields, you can add it as Primary/Secondary/Non-Mandatory field.


You can select multiple values for this field in People Hub. History will get captured every time you add/update any value to this field.


Note: This type of field will not be supported by Signable.

4) CIS Verification Override in People Hub: We have given you the option to override the verification number and tax treatment for subcontractors if you have verified them via online (or) any other system. There may be instances where the HMRC API connection for CIS verification is down, and you may have the urgency to pay the worker immediately. In that instance, you can verify the subcontractors online (or) in any other system and then give that verification number and tax treatment here in My Digital, save it to proceed, and pay the workers soon. You have this option in People Hub in the CIS verification tab.


When you click "Override", the below warning message will be displayed. You should make sure that the verification number & tax treatment you're providing are correct because that will impact the CIS300 return and your CIS status.


If you click "Proceed", you can edit the verification number where you have to give the correct number generated during verification online and select the percentage (0/20/30) and save it. You would have to input the "Verification number" correctly as per the validation given by HMRC. If you give the wrong format of verification number, it will not get saved and display the error message.


If you've given a valid verification number, it will get saved, and you can run payroll for that worker. These details will be used in the CIS300 returns.

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